Politique de remboursement
Return & Refund Policy
At Brand63 LLC, we take pride in producing high-quality products and providing excellent customer service. Because many of our products are custom-made, made-to-order, printed on demand, personalized, or digital, please review this policy carefully before placing your order.
By placing an order with Brand63 LLC, you acknowledge and agree to the following terms.
Order Changes & Cancellations
Orders begin processing shortly after they are placed.
Once an order has entered production or processing, it cannot be canceled, modified, or changed.
If you need to request a cancellation immediately after placing an order, please contact us as soon as possible. Cancellation requests cannot be guaranteed.
Made-to-Order & Personalized Products
Most products sold by Brand63 LLC are produced specifically for each customer after an order is placed.
Because of the custom nature of these products, we do not accept returns, refunds, or exchanges for:
- Made-to-order products
- Print-on-demand products
- Personalized or customized products
- Items ordered in the wrong size, color, style, or design selected by the customer
- Buyer's remorse
- Accidental purchases
Please review your order carefully before completing checkout.
Digital Products
All digital products, including but not limited to:
- Printables
- Digital planners
- Digital calendars
- E-books
- Digital downloads
are final sale.
No refunds, exchanges, credits, or cancellations will be issued once a digital purchase has been completed.
Eligible Returns
For eligible non-custom merchandise only, return requests must be submitted within 30 days of delivery.
To qualify for a return, items must:
- Be unused
- Be unwashed
- Be unworn
- Be in their original condition
- Include original packaging whenever reasonably possible
Returned merchandise that does not meet these requirements may be refused.
Incorrect, Damaged, or Defective Items
If you receive an item that is:
- Damaged during production,
- Defective,
- Or you received the wrong item because of our error,
please contact us within 7 days of delivery.
Your email should include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
We reserve the right to request additional information before approving any claim.
Approved claims may be resolved by:
- A replacement product, or
- A refund, at Brand63 LLC's sole discretion.
Fraud Prevention
To protect our customers and our business from fraudulent claims, Brand63 LLC reserves the right to investigate all refund, replacement, and damage claims before issuing any resolution.
We reserve the right to deny any claim that appears fraudulent, abusive, intentionally misleading, or inconsistent with the available evidence.
False claims, altered photographs, repeated abuse of our policies, or attempts to obtain free merchandise may result in denial of the claim and refusal of future orders.
Refund Processing
If a refund is approved, it will be issued to the original payment method.
Please allow several business days for your financial institution to process the refund after it has been issued.
Sale Items
Unless required by law, clearance, promotional, discounted, and sale items are final sale and are not eligible for refunds.
Exchanges
We only replace products that are approved as defective, damaged, or shipped incorrectly.
We do not offer exchanges because:
- the wrong size was ordered,
- the wrong color was selected,
- the customer changed their mind,
- or the product is no longer wanted.
Return Instructions
Do not return merchandise without first contacting Brand63 LLC.
If a return is approved, we will provide return instructions.
Unauthorized returns may be refused and returned to the sender.
Return Shipping
Unless the return is the result of our error or an approved warranty issue, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless required by law.
For higher-value returns, we recommend using a trackable shipping method and purchasing shipping insurance. Brand63 LLC is not responsible for returned packages lost or damaged during return transit.
Contact Us
For questions regarding this policy, please contact:
Brand63 LLC
Email: hello@brand63.com
Brand63 LLC reserves the right to update or modify this Return & Refund Policy at any time without prior notice. Any changes will apply to future orders only. The Return & Refund Policy in effect at the time an order is placed will govern that order.