Refunds And Returns Policy
Returns & Refunds
At Brand63 LLC, customer satisfaction is important to us. Please review the information below before requesting a return or refund.
Made-to-Order Products
Most products sold by Brand63 LLC are made-to-order or printed specifically for each customer.
Because of the custom nature of these products, we do not accept returns, refunds, or exchanges for:
- Buyer's remorse
- Incorrect size selected by the customer
- Incorrect color selected by the customer
- Accidental purchases
- Personalized or customized products
- Print-on-demand products
Please review your order carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item because of our error, please contact us within 7 days of delivery.
To help us process your request quickly, please include:
- Your order number
- A brief description of the issue
- Clear photographs of the item and packaging
Approved claims may be resolved with either:
- A replacement item, or
- A refund, at the sole discretion of Brand63 LLC.
Digital Products
All digital products, including digital downloads, printables, planners, templates, and e-books, are final sale.
No refunds, exchanges, or credits are available once a digital purchase has been completed.
Return Authorization Required
Please do not return merchandise without first contacting Brand63 LLC.
If your return request is approved, we will provide complete return instructions, including the appropriate return address.
Unauthorized returns may be refused.
Refund Processing
Approved refunds will be issued to the original payment method.
Depending on your financial institution, refunds may take several business days to appear after they have been processed.
Questions
If you have questions about your order or believe you have received a defective or incorrect item, please contact us:
Brand63 LLC
Email: hello@brand63.com
Let customers speak for us
I printed at home and it was perfect. I will get the bigger posters printed at my walmart. I love these. Easy order, Easy download.
Runs true to size, even after washing. Pleased with this shop.
Love my purchase. Love the feel of the material and the shipping was fast also.
He loves it! Fast delivery, material feels really solid.
Love all of mines. They are really cute! It was to difficult to only choose one. Shipping was fast and packaged securely. Arrived in perfect condition.
Its all about how I feel when I wear the clothing from Brand63! And this shirt made me feel confident and a bit sassy when I have it on. I like that about all my purchases from this shop. It’s how their clothing makes you feel when you wear it.
As advertised
I usually dont do reviews but after recently purchasing several mugs and tons of clothes from Brand63, I had to leave a review. I love everything I ordered! Everything was received exactly how advertised and that a big deal for me as I am an avid online shopper. The quality of every item was 100%! I was given tracking numbers for each order placed. Communication was perfect thru email/text/the shop app. This is my go to shopping shop since 2024!
I stopped reacting. Everything changed. Now this item says it all. I'm pleased with my purchase, this shirt and everything else I've purchased from this shop over the last few years.
I love the message. I love the shirt. Quality feel. Fast Shipping.
Love mines! Love all their mugs. I think I have them all!
For my granddaughter. She likes it and tries to wear it to daycare everyday. Got it fast
So cute on my Lala! Love the design. Love the shop. Been shopping here for 3 years! Never disappointed!
Very creative. I’m just saying (lol). Happy with my purchase. Will buy again from this shop.
For my boyfriend. He likes it. Material feels soft.